fx99 Frequently Asked
Questions

fx99 requires a government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to provide a recent utility bill or bank statement as proof of address. Documents should be clear, unedited scans or photographs. KYC is mandatory before processing your first withdrawal.

The minimum age to register and play on fx99 is 21 years. This policy applies to all players in Bangladesh without exception. fx99 verifies age during account registration and again at the point of first withdrawal. Any account found to belong to a player under 21 will be suspended immediately and all associated funds reviewed.

You can reset your fx99 password by clicking "Forgot Password" on the login page. Enter your registered mobile number or email address and fx99 will send a one-time reset code. Enter the code, choose a new strong password, and confirm. If you do not receive the reset code within a few minutes, check your spam folder or contact the fx99 support team at [email protected].

No — fx99 allows strictly one account per person. Duplicate accounts are a violation of the Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any pending bonuses. If you accidentally created a second account, contact [email protected] immediately so the team can merge your records or close the duplicate.

bKash deposits on fx99 are credited almost instantly — typically within 1 to 5 minutes of a successful transaction. In rare cases during peak hours or system maintenance, processing may take up to 30 minutes. If your deposit is not reflected after 30 minutes, contact the fx99 support team with your bKash transaction ID and they will resolve it promptly.

The minimum deposit on fx99 is ৳500 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳1,000. There is no maximum deposit cap, though large deposits may trigger an additional verification check in line with responsible gaming policy.

The minimum withdrawal amount on fx99 is ৳1,000 for all payment methods, including bKash, Nagad, and Rocket. Withdrawals below this threshold will not be processed. There is no daily withdrawal limit for fully verified accounts, though withdrawals above ৳50,000 may be processed in batches and subject to additional identity checks.

Most withdrawals on fx99 are processed within 1 to 4 hours for mobile wallet methods such as bKash, Nagad, and Rocket. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks typically take 1 to 3 business days. Withdrawal speed also depends on completing your KYC verification — unverified accounts cannot process withdrawals until identity documents are approved.

fx99 does not charge any platform fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges. Similarly, your bank may levy a transfer fee for bank-to-bank transactions. fx99 recommends checking your payment provider's current fee schedule before initiating a transaction.

For security reasons, fx99 only processes withdrawals to the same payment method and account number used for your most recent deposit. You cannot withdraw to a different bKash, Nagad, or Rocket number unless you update your registered payment details and pass an additional verification check. This policy protects players from unauthorised withdrawal attempts.

Live in-play cricket betting on fx99 lets you place bets on a match while it is in progress. Markets update in real time based on the current match situation — including next wicket, runs in next over, method of dismissal, and match winner. Odds shift dynamically with every ball, so you can react to momentum changes during BPL or T20 World Cup matches and find value that pre-match betting does not offer.

Yes — all slot games on fx99 use certified random number generators (RNGs) that are independently audited for fairness. fx99 partners with reputable game providers including Pragmatic Play, NetEnt, and Microgaming, whose titles are regularly tested for accurate RTP (Return to Player) percentages. The RTP for each game is displayed in the game information panel before you play.

Yes — the fx99 platform is fully optimised for mobile play directly in your browser, with no app download required. The site works smoothly on Android and iOS devices across all screen sizes. All games, including live casino tables, sports betting markets, and slots, are fully playable on mobile. Simply visit fx99.io in your mobile browser and log in to access your account.

fx99 offers a comprehensive live casino section featuring real dealers streamed in high definition. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, and various game show formats such as Crazy Time and Lightning Dice. Live casino tables are hosted by Evolution Gaming and Ezugi, with dedicated tables designed for South Asian player preferences.

Wagering requirements on fx99 bonuses specify how many times you must wager the bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before the funds become withdrawable. Requirements vary by promotion — check the specific terms displayed on each offer in the fx99 Promotions section.

Yes — all fx99 bonuses have an expiry date, which is specified in the individual promotion terms. Typically, welcome bonuses must be claimed within 7 days of the qualifying deposit, and wagering requirements must be completed within 30 days of the bonus being credited. Bonuses that expire before wagering requirements are met are forfeited along with any associated winnings.

Yes — fx99 regularly runs free spins promotions on selected slot titles, typically tied to new game launches or seasonal events such as Eid, Pohela Boishakh, or the BPL season. Free spins may be awarded as part of a deposit bonus package or as standalone offers for existing players. Winnings from free spins are usually subject to a wagering requirement, detailed in the promotion terms.

fx99 rewards regular players through a tiered loyalty program. As you accumulate wagering activity on sports betting, slots, and live casino, you progress through loyalty tiers that unlock benefits such as higher withdrawal limits, dedicated account managers, faster processing times, and exclusive reload bonuses. Contact the fx99 support team at [email protected] to find out your current tier status and what rewards are available at your level.

This depends on the specific promotion. Some fx99 bonuses are exclusively for sports betting markets such as cricket, football, or tennis, while others apply only to slots or live casino. Mixed-use bonuses that count wagering across both verticals do exist but are less common. The eligible game categories are always listed clearly in the promotion terms — check before you start wagering to avoid disqualifying your bonus.

Online gambling regulations in Bangladesh are complex and vary in application. fx99 operates under an international gaming licence and serves Bangladeshi players as a global online platform. Players are individually responsible for understanding and complying with the laws applicable in their jurisdiction before registering and playing. fx99 strongly encourages all users to review local regulations before creating an account.

To self-exclude from fx99, contact the support team at [email protected] and request a self-exclusion period of 6 months, 1 year, 3 years, or permanent account closure. Self-exclusion is applied immediately and cannot be reversed during the chosen period. All marketing communications cease upon activation. Your account balance at the time of self-exclusion is preserved and accessible through support once the exclusion period ends.

fx99 provides a full suite of responsible gaming tools at no cost to players. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cooling-off periods (24 hours to 30 days), and self-exclusion. All tools can be activated by contacting [email protected] and take effect immediately. fx99 also monitors player behaviour for signs of problem gambling and may proactively reach out to at-risk players.

fx99 protects all player data using 256-bit SSL encryption across every page of the platform, ensuring that your personal details, payment information, and account credentials are transmitted securely at all times. Account access is protected by password authentication and optional two-factor verification. fx99 does not sell or share your personal data with third parties for marketing purposes — see our Privacy Policy for full details.

If you suspect unauthorised access to your fx99 account, change your password immediately using the "Forgot Password" function and contact [email protected] with the subject line "Account Security". The fx99 security team will place a temporary hold on your account, investigate all recent activity, and reverse any unauthorised transactions where possible. Never share your fx99 login credentials with anyone, including people claiming to be fx99 staff.