fx99 Privacy Policy
Your privacy matters to fx99. This Privacy Policy explains what personal data we collect when you use our platform, why we collect it, how we use and protect it, who we share it with, and what rights you hold over your own information. Please take time to read this document carefully.
How fx99 Protects You
These cards summarise the most important aspects of our data practices. The full policy details follow below.
SSL Encryption
All data transmitted between your device and the fx99 platform is protected using industry-standard SSL/TLS encryption. Your personal and financial information is never sent over unencrypted connections.
No Third-Party Sale
fx99 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. Data shared with partners is limited to what is strictly necessary to operate our services.
Your Right to Access
You have the right to request a copy of all personal data fx99 holds about you at any time. Requests are processed within 30 days of receipt and provided free of charge for standard requests.
Right to Erasure
Subject to legal retention obligations, you may request the deletion of your personal data when your account is closed and all relevant regulatory hold periods have expired. We honour all valid erasure requests promptly.
Marketing Opt-Out
Marketing communications are entirely opt-in. You may withdraw consent for promotional emails, SMS, and push notifications at any time through your account settings or by contacting our support team directly.
Responsible Gaming Monitoring
fx99 uses anonymised behavioural data to proactively identify patterns associated with problem gambling. This processing is carried out in your interest and is an integral part of our responsible gaming commitment.
Contents
- 1. Introduction
- 2. Data We Collect
- 3. How We Collect Data
- 4. How We Use Your Data
- 5. Legal Basis for Processing
- 6. Data Sharing
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Data Security
- 10. Your Rights
- 11. International Transfers
- 12. Children & Minors
- 13. Third-Party Links
- 14. Policy Updates
- 15. Contact Us
1 Introduction
fx99 is committed to protecting and respecting the privacy of every individual who uses our platform. This Privacy Policy sets out the basis on which personal data collected from you — or provided by you — will be processed by fx99. It applies to all users of fx99.io, including registered account holders, prospective users who browse the platform without registering, and any individual who contacts fx99 through any channel.
For the purposes of this Privacy Policy, fx99 acts as the data controller — that is, the entity that determines the purposes and means by which your personal data is processed. Where fx99 engages third-party service providers to process data on its behalf, those providers act as data processors under contractual obligations to handle your data only as instructed by fx99 and to maintain appropriate security standards.
This policy should be read in conjunction with fx99's Terms & Conditions and Responsible Gaming Policy, both of which are published on this website. Together, these documents constitute the full framework governing your relationship with fx99 and the use of your personal information within that relationship.
2 Data We Collect
fx99 collects several categories of personal data to operate its platform effectively, comply with regulatory obligations, and deliver a personalised, secure experience to users. The categories of data we collect are set out in the table below.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, username, national ID number, passport number | Account registration, KYC verification, age confirmation |
| Contact Data | Email address, mobile phone number, residential address | Account communication, support, marketing (where consented) |
| Financial Data | Mobile wallet numbers (bKash, Nagad, Rocket, Upay), card numbers (masked), bank account references, transaction history | Payment processing, withdrawal verification, fraud prevention, KYC |
| Technical Data | IP address, device type, browser type and version, operating system, device identifiers | Platform security, fraud detection, geolocation compliance, analytics |
| Usage Data | Pages visited, games played, bets placed, session duration, navigation paths, click patterns | Platform improvement, personalisation, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Copies of government ID, proof of address, payment method screenshots | KYC compliance, anti-money laundering checks, account security |
fx99 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, health data, or data concerning sexual orientation, unless required to do so by applicable law in specific circumstances. Where any such data is inadvertently received, it will be deleted promptly.
3 How We Collect Your Data
fx99 collects personal data through a variety of means depending on your interaction with the platform:
3.1 Direct Collection
You provide data directly to fx99 when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, participate in a promotion, contact customer support, or respond to a survey. This is the primary source of identity, contact, and financial data that fx99 holds about you.
3.2 Automated Collection
When you visit fx99.io or use the mobile interface, our servers automatically collect technical data including your IP address, browser characteristics, and device identifiers. We also use cookies, web beacons, and similar tracking technologies to collect usage data about how you interact with the platform. For full details, see Section 7 (Cookies & Tracking).
3.3 Third-Party Sources
fx99 may receive personal data about you from trusted third-party sources in limited circumstances, including:
- Identity verification and KYC service providers who assist us in confirming the authenticity of documents you submit.
- Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay) who confirm the status and ownership of payment instruments.
- Fraud detection and anti-money laundering screening services that cross-reference account data against watchlists and risk databases.
- Analytics providers who aggregate and anonymise platform usage data to assist fx99 in understanding user behaviour at a population level.
In all cases where data is received from third parties, fx99 ensures those parties have a lawful basis for sharing the data and that adequate contractual protections are in place.
4 How We Use Your Data
fx99 processes personal data for the following purposes. Each purpose is supported by a legal basis described in Section 5.
- Account Management: Creating, maintaining, and administering your fx99 account, including processing deposits and withdrawals, managing your balance, and enforcing account limits.
- Identity Verification: Conducting KYC checks to confirm your identity, age (21+), and ownership of payment methods in compliance with anti-money laundering and responsible gaming obligations.
- Service Delivery: Providing you with access to all fx99 products including sports betting, live casino, slots, instant games, and promotional offers.
- Payment Processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests to your verified payment methods.
- Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
- Responsible Gaming: Monitoring betting patterns and account activity to identify indicators of problem gambling behaviour and to implement responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where warranted.
- Customer Support: Responding to your queries, complaints, and disputes; maintaining records of communications for quality assurance and dispute resolution purposes.
- Legal Compliance: Meeting fx99's obligations under applicable international gaming law, anti-money laundering regulations, data protection standards, and other legal requirements.
- Platform Improvement: Analysing aggregated usage data to understand how users interact with the fx99 platform and to improve product design, performance, and user experience.
- Marketing Communications: Sending you promotional offers, bonus notifications, tournament announcements (such as BPL, IPL, T20 World Cup promotions), and seasonal campaigns (Eid, Pohela Boishakh) where you have provided explicit consent to receive such communications.
5 Legal Basis for Processing
fx99 processes personal data only where a valid legal basis exists. The primary legal bases on which fx99 relies are as follows:
5.1 Contractual Necessity
The majority of data processing carried out by fx99 is necessary for the performance of the contract between fx99 and you as a registered user — that is, the Terms & Conditions you accepted upon registration. This includes account management, payment processing, bet settlement, KYC verification, and customer support. Without this processing, fx99 cannot fulfil its contractual obligations to you.
5.2 Legal Obligation
Certain processing activities are required to comply with legal obligations applicable to fx99, including anti-money laundering screening, age verification, record-keeping obligations under applicable gaming regulations, and responding to lawful requests from regulatory authorities or law enforcement agencies.
5.3 Legitimate Interests
fx99 processes some personal data on the basis of its legitimate interests, where those interests are not overridden by your privacy rights. This includes fraud detection, platform security, responsible gaming monitoring, and internal analytics. fx99 has conducted balancing assessments for each such processing activity and is satisfied that user interests are adequately protected.
5.4 Consent
Where fx99 relies on consent as its legal basis — most notably for marketing communications and the use of non-essential cookies — you have the right to withdraw that consent at any time without detriment. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
6 Data Sharing and Disclosure
fx99 does not sell, rent, or trade your personal data to third parties. However, in order to operate the fx99 platform effectively and meet its legal obligations, fx99 shares personal data with the following categories of recipients under strict data processing agreements:
6.1 Service Providers
fx99 engages trusted third-party service providers to assist in delivering the platform. These include payment gateway operators, identity verification providers, fraud detection services, cloud hosting infrastructure providers, customer support platform vendors, and email/SMS delivery services. All such providers are contractually bound to process your data only on fx99's documented instructions and to maintain appropriate security measures.
6.2 Game Content Providers
Third-party game studios whose content is integrated into the fx99 platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Hacksaw Gaming, Spribe, and Ezugi — may receive limited technical data (such as an anonymised session token and game history relevant to the current session) necessary to deliver their games. These providers are subject to their own privacy practices and to the terms of fx99's integration agreements.
6.3 Regulatory and Legal Authorities
fx99 may disclose personal data to governmental bodies, regulatory authorities, or law enforcement agencies where required by law, court order, or regulatory direction. fx99 will notify you of any such disclosure where legally permitted to do so.
6.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of fx99's business, personal data held by fx99 may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that may result from it.
7 Cookies and Tracking Technologies
fx99 uses cookies and similar tracking technologies on its platform to enable essential functionality, improve performance, and — where you have consented — to deliver personalised content and measure the effectiveness of marketing campaigns.
7.1 Types of Cookies Used
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, load balancing | No — essential to platform operation |
| Functional | Remembering language preferences, UI settings, responsible gaming tool states | No — serve your stated preferences |
| Analytics | Measuring page views, session duration, navigation paths, feature usage (anonymised/aggregated) | Yes — opt-in required |
| Marketing | Tracking promotional campaign effectiveness, retargeting, affiliate attribution | Yes — opt-in required |
7.2 Managing Cookies
You may manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies; however, disabling strictly necessary cookies may impair your ability to log in and use core platform features. For analytics and marketing cookies, you may withdraw consent at any time through your account privacy settings.
8 Data Retention
fx99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The table below sets out the primary retention periods applied to different categories of data.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years post-closure | Legal obligation / AML compliance |
| Financial & Transaction Data | 7 years from the date of transaction | Legal obligation / audit trail |
| KYC Verification Documents | 5 years post-account closure | Regulatory requirement |
| Customer Support Communications | 3 years from the date of last interaction | Legitimate interest / dispute resolution |
| Marketing Consent Records | Until consent withdrawn plus 2 years | Legal obligation / evidence of consent |
| Technical & Usage Logs | 13 months from collection | Legitimate interest / security monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, the resulting anonymised dataset is no longer personal data and may be retained indefinitely for statistical or research purposes.
9 Data Security
fx99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:
- Transport Layer Security (TLS): All data in transit between your device and fx99 servers is encrypted using TLS 1.2 or higher. Unencrypted HTTP connections are automatically redirected to HTTPS.
- Data Encryption at Rest: Sensitive personal data, including KYC documents and payment details, is stored using AES-256 encryption on secured cloud infrastructure.
- Access Controls: Personal data is accessible only to fx99 employees and contractors who require access in order to perform their duties. Access is governed by role-based permissions and reviewed regularly.
- Two-Factor Authentication: Administrative access to systems holding personal data requires multi-factor authentication.
- Regular Security Audits: fx99 conducts periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses in its infrastructure.
- Incident Response: fx99 maintains a documented data breach response procedure. In the event of a security incident that affects your personal data, fx99 will notify affected users without undue delay and in accordance with applicable legal requirements.
10 Your Rights
Subject to applicable law and certain conditions, you hold the following rights in relation to your personal data held by fx99. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of the right you wish to exercise.
- Right of Access: You may request confirmation of whether fx99 processes personal data about you, and if so, a copy of that data together with details of the processing purposes, data categories, recipients, and retention periods.
- Right to Rectification: If any personal data fx99 holds about you is inaccurate or incomplete, you have the right to request correction without undue delay.
- Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where: the data is no longer necessary for the purpose for which it was collected; you have withdrawn consent (where consent was the basis); or the data has been unlawfully processed. This right is subject to overriding legal retention obligations.
- Right to Restriction of Processing: You may request that fx99 restricts the processing of your personal data in certain circumstances, such as while a rectification request is under review.
- Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that fx99 provide your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing based on legitimate interests. fx99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for legal claims.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
fx99 will respond to all valid data rights requests within 30 calendar days of receipt. Where a request is complex or numerous, this period may be extended by up to a further 60 days, in which case we will notify you of the extension and the reason for it.
11 International Data Transfers
fx99 operates on an international basis, and some of the personal data we collect may be transferred to, and processed in, countries outside of Bangladesh. This may occur when data is processed by our cloud infrastructure providers, game content partners, or other service providers whose servers are located in other jurisdictions.
Where personal data is transferred internationally, fx99 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh. These safeguards include:
- Standard contractual clauses approved by recognised data protection authorities, incorporated into agreements with all international data processors.
- Assessments of the data protection laws and practices of the recipient country prior to transfer.
- Technical security measures applied consistently regardless of where data is processed.
By using the fx99 platform and accepting this Privacy Policy, you acknowledge and consent to your personal data being transferred internationally in accordance with the safeguards described in this section.
12 Children and Minors
The fx99 platform is strictly for adults aged 21 years and above. fx99 does not knowingly collect personal data from any individual under the age of 21. The registration process requires all users to declare that they meet the minimum age requirement, and fx99 conducts KYC age verification to enforce this policy.
If fx99 discovers or is notified that personal data has been collected from an individual under the age of 21, it will take immediate steps to suspend the relevant account, void any associated transactions, and permanently delete the data of the underage individual from its systems. Any funds deposited by an underage user may be returned to the originating payment method at fx99's discretion following a review of the account's transaction history.
Parents and guardians who believe that their child may have registered an fx99 account should contact us immediately at [email protected] so that we can take prompt remedial action.
13 Third-Party Links
The fx99 platform may from time to time contain references or contextual mentions of third-party services such as payment providers (bKash, Nagad, Rocket) and game studios. fx99 does not control the privacy practices of third-party entities and accepts no responsibility for the privacy policies or data handling practices of any third party.
We encourage you to review the privacy policies of any third-party services you use in connection with your fx99 account, particularly your mobile wallet provider, as they will process personal data relating to your transactions independently of fx99.
14 Updates to This Privacy Policy
fx99 reserves the right to update, revise, or replace this Privacy Policy at any time. Changes will take effect immediately upon publication of the revised policy at fx99.io/privacy-policy. The effective date displayed at the top of this document will be updated with each revision.
Where a change is material — meaning it significantly alters the way fx99 collects, uses, or shares your personal data — fx99 will make reasonable efforts to notify registered users via email or a prominent in-platform notification prior to the change taking effect. Your continued use of the fx99 platform following publication of any revised Privacy Policy constitutes your acceptance of the updated terms.
We recommend that you review this Privacy Policy periodically to stay informed about how fx99 is protecting your information. If you disagree with any change to this policy, you are entitled to close your account and request deletion of your data in accordance with Section 10 of this policy.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way fx99 handles your personal data, please contact our dedicated Data Protection team using the details below. We take all privacy-related queries seriously and aim to respond promptly and thoroughly.
Email: [email protected]
Subject Line: Data Rights Request (for formal data rights exercises) or Privacy Query (for general questions)
Response Target: Within 5 business days for general queries; within 30 calendar days for formal data rights requests
Support Hours: 24 hours a day, 7 days a week
Time Zone: Bangladesh Standard Time (BST, UTC+6)
Please include your registered username and a clear description of your request in all correspondence to allow our team to locate your records and respond efficiently. For formal data rights requests, proof of identity may be required before we can action your request, to ensure we do not disclose personal data to an unauthorised party.
Ready to Play on fx99?
Now that you know how we protect your data, explore everything fx99 has to offer — from live cricket betting to premium casino games and exciting slots.