Responsible Gaming
at fx99
fx99 believes that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. We are deeply committed to providing our players across Bangladesh with the tools, information, and support they need to keep their gaming experience positive and within healthy limits.
fx99 strictly enforces a minimum age of 21 years for all registered players. Age verification is mandatory during account registration and at the point of first withdrawal.
Why Responsible Gaming Matters
At fx99, we take our duty of care seriously. Gambling is a legal and entertaining activity for millions of adults across Bangladesh, but we recognise that for some players it can develop into a problem that affects their finances, relationships, and wellbeing. That is why responsible gaming is not an afterthought at fx99 — it is embedded into every part of how we operate.
Player Protection First
Every feature on the fx99 platform is designed with player protection in mind. From mandatory age verification during registration to real-time behavioural monitoring that flags unusual activity, our systems are built to keep you safe at every step of your gaming journey.
Fair and Transparent Play
fx99 operates all games on certified random number generators audited for fairness. We publish clear odds, house-edge information, and game rules so that every player in Dhaka, Chittagong, Sylhet, and beyond can make fully informed decisions before placing a single bet.
Dedicated Support Team
Our responsible gaming support team is available around the clock, every day of the year. Whether you need help activating a deposit limit, requesting a cooling-off period, or simply talking through concerns about your playing habits, we are here to assist without judgement.
Secure Account Controls
fx99 gives you full control over your account activity. Through your account dashboard you can review your complete betting history, monitor your spending over any time period, and activate protective measures instantly — no waiting period, no lengthy process.
Spending Transparency
We present clear, real-time balance and transaction summaries so you always know exactly how much you have deposited, wagered, won, and withdrawn. Keeping your finances visible helps you stay in control and avoid losing track of your gaming budget.
Education and Awareness
Knowledge is the most powerful responsible gaming tool. fx99 provides educational resources on how games work, the nature of probability and randomness, and the warning signs of problem gambling — empowering every player to make choices based on facts, not emotion.
Take Control with fx99 Safety Features
We have built a comprehensive suite of responsible gaming tools directly into the fx99 platform. All of these features are free to use, apply immediately upon activation, and can be requested at any time by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your fx99 account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. You can request a reduction at any time, which takes effect immediately. Increases require a 7-day cooling period to prevent impulsive decisions.
Loss Limits
Define the maximum amount you are comfortable losing over a given period. fx99 will automatically freeze your wagering activity once the limit is reached, giving you a natural break point. This tool is especially useful for players who wish to set a hard financial boundary on their gaming sessions.
Session Time Limits
Set a maximum session duration to prevent extended unplanned gaming. When your time limit expires, fx99 will display a clear on-screen reminder and ask you to confirm whether you wish to continue. This gentle interrupt helps you stay aware of how much time you are spending on the platform.
Reality Checks
Enable periodic reality check notifications that appear during active gaming sessions. These prompts display your session duration and net profit or loss at your chosen interval — every 30, 60, or 90 minutes — so you always have an accurate picture of your activity rather than relying on memory alone.
Cooling-Off Period
If you feel you need a short break from gambling, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During this period your account will be suspended from all wagering activity and all marketing communications will cease. Your account balance is preserved and accessible upon return.
Self-Exclusion
For players who feel they need a longer break or wish to stop gambling entirely, fx99 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. Self-exclusion is honoured immediately and cannot be reversed during the chosen period. All marketing to self-excluded accounts is permanently blocked.
Wager Limits
In addition to deposit and loss limits, you can set a maximum stake per bet or per gaming session. This is particularly useful for sports betting players who want to cap individual bet sizes during high-profile tournaments such as the BPL, IPL, or T20 World Cup when excitement can lead to impulsive staking decisions.
Account Activity History
Your complete account history — every deposit, withdrawal, bet placed, and game result — is available in your fx99 dashboard at any time. Reviewing this history regularly is one of the most effective ways to maintain an honest picture of your gambling activity and catch early signs of problem behaviour.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious in its early stages. Being honest with yourself about the following warning signs is an important first step. If several of these statements apply to you, we strongly encourage you to use our responsible gaming tools or contact our support team.
Ask Yourself Honestly
- I spend more money on gambling than I originally intended to.
- I have missed work, studies, or family commitments because of gambling.
- I feel anxious, irritable, or restless when I am not gambling.
- I chase losses by placing larger bets to try to win back money I have lost.
- I have borrowed money or sold possessions to fund gambling activity.
- I have tried to cut down on gambling but found it difficult to follow through.
- I hide my gambling activity from friends or family members.
- Gambling has caused arguments or tension in my relationships.
- I gamble to escape stress, depression, anxiety, or other emotional problems.
- The thought of stopping gambling fills me with discomfort or fear.
21+ Age Verification Policy
fx99 enforces a strict minimum age of 21 years for all users of the platform. This policy is non-negotiable and applies to every player regardless of location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
- Age is verified at the point of registration using government-issued identity documents.
- Withdrawals require a completed KYC process which includes further age and identity confirmation.
- Any account found to belong to a player under the age of 21 will be closed immediately and all associated funds will be reviewed.
- Parents and guardians are encouraged to use parental controls on shared devices to prevent underage access to gambling websites.
- fx99 does not direct any marketing communications toward individuals who are, or are believed to be, under the age of 21.
Get Help and Support
Tips for Healthy Gambling
Most players enjoy fx99 as a form of entertainment without ever experiencing problems. Following these simple guidelines helps keep gambling fun and within healthy limits.
Set a Budget Before You Play
Decide exactly how much money you can comfortably afford to lose before you start each session. Treat this amount as the cost of entertainment — just as you would a cinema ticket or a meal out. Never gamble with money reserved for rent, bills, food, or other essential expenses.
Set a Time Limit
Decide in advance how long you intend to play, and stick to that limit regardless of whether you are winning or losing. Use fx99's built-in session timer or set a separate alarm on your phone. Taking regular breaks away from the screen helps you maintain perspective and avoid extended unplanned sessions.
Never Chase Your Losses
Chasing losses — placing larger or more frequent bets in an attempt to recover money you have already lost — is one of the most common and damaging gambling behaviours. Accept that losses are a normal part of gambling, and never exceed your pre-set budget in the hope of winning it back in a single session.
Gamble for Fun, Not Escape
fx99 is designed to be an entertaining experience, not a coping mechanism for stress, anxiety, boredom, or emotional distress. If you find yourself turning to gambling when you are feeling low or upset, this is an early warning sign worth taking seriously. Speak to someone you trust or contact our support team.
Take Regular Breaks
Step away from the platform regularly, even during winning streaks. Long unbroken sessions reduce your ability to make clear, rational decisions and can make it harder to stick to your pre-set limits. A short break often helps you return with a clearer head and a more disciplined approach.
Talk Openly About Gambling
Keeping your gambling activity secret from family or close friends is often a sign that you feel it has grown beyond what you are comfortable with. Being open about how much time and money you spend on fx99 — and listening honestly to the concerns of those who care about you — can be an effective form of self-regulation.
fx99 Responsible Gaming Policy Summary
Age & Identity Verification
All accounts must be held by individuals aged 21 years or older. fx99 reserves the right to request identity verification documents at any stage of the player lifecycle, including at registration, before processing withdrawals, and during routine account reviews. Unverified accounts may have restrictions placed on withdrawals until verification is complete.
Underage Gambling Prevention
fx99 takes all reasonable steps to prevent minors from accessing the platform. If you believe a minor has gained access to fx99 — including via a shared mobile device or a family bKash or Nagad account — please contact us immediately at [email protected]. We will investigate and act promptly, including suspending the relevant account pending review.
Monitoring and Intervention
fx99 employs automated systems that monitor player behaviour for indicators of potential problem gambling, including sudden large increases in deposit frequency or stake size, repeated loss-chasing patterns, and extended unbroken gaming sessions. Where these indicators are detected, our responsible gaming team may proactively contact the player to offer support and information about available tools.
Marketing Restrictions
fx99 does not send promotional communications to players who have activated a cooling-off period or self-exclusion. We do not target bonus offers or marketing messages toward players who have registered responsible gaming tools or whose account activity suggests elevated risk. All marketing materials include a responsible gaming reminder and the 21+ age restriction notice.
Play Safely on fx99
Now that you know how fx99 supports responsible play, explore our games and sports betting options — and remember to use our safety tools to keep your experience enjoyable.